Terms of Service

1. Introduction

These Terms of Service ("Terms") govern the relationship between MuggleShip Ltd ("MuggleShip", "we", "our", or "us"), a company based in Bedford, United Kingdom, and the customer ("Customer", "you") using our services.

Our services include FBA preparation, eCommerce fulfillment, cross-border shipping, returns management, automated pricing, analytics and reporting, and listing optimization. The exact scope of any engagement is defined in a written quote or statement of work agreed with you.

2. Acceptance

By signing a quote, opening an account, sending inventory, or otherwise using our services, you accept these Terms and any additional terms set out in the engagement documents. If you do not agree, please do not use our services.

3. Account and Eligibility

Our services are intended for businesses. You must be at least 18 years old, represent a registered business entity, and provide accurate and complete information when opening an account. You are responsible for keeping your credentials confidential and for activity that takes place through your account.

4. Description of Services

Our services are quote-based and tailored to each account. The precise scope, deliverables, volumes, and service levels are defined in the signed quote or statement of work. MuggleShip acts as a service provider and warehouse operator. We are not a marketplace and we do not take title to your goods.

5. Pricing and Payment

Pricing is custom per account and is set out in your quote. There are no setup fees. Invoices are issued monthly in arrears and are payable within 7 days of the invoice date unless otherwise agreed in writing.

Invoices are issued in GBP or USD as specified in the quote. Late payments accrue interest at the statutory rate under the Late Payment of Commercial Debts (Interest) Act 1998. Either party may terminate the engagement in accordance with the notice terms set out in the agreement.

6. Inventory Ownership and Risk

Title to all goods stored with us remains with the Customer at all times. We hold inventory as bailee. Risk of loss or damage remains with the Customer except in cases of our proven negligence, subject to the liability limits set out below.

Insurance of inventory is the Customer's responsibility unless we have separately agreed in writing to provide cover.

7. Service Standards and SLAs

We work to best-effort service levels defined in each engagement, including a target 24-hour processing window for standard orders and accuracy targets for picking and packing. We are not liable for delays or failures caused by force majeure events, including but not limited to carrier disruption, customs holds, marketplace outages, strikes, extreme weather, or government action.

8. Customer Obligations

You agree to provide accurate inventory, listing, and shipping data, to hold all required marketplace authorizations, and to ship only lawful goods that comply with UK and destination- country regulations. The following items are not accepted without prior written approval:

• Weapons, ammunition, and military goods.
• Hazardous materials, lithium batteries above carrier limits, and dangerous goods.
• Restricted, counterfeit, or infringing goods of any kind.
• Perishable goods, live animals, and temperature-controlled pharmaceuticals.

9. Amazon SP-API Access

When you engage our automated pricing, analytics, or listing optimization services, you authorize MuggleShip to access your Amazon Seller Central account through the Selling Partner API solely for the purposes of delivering the agreed services. You may revoke this access at any time directly in Seller Central.

We comply with Amazon's Acceptable Use Policy and Data Protection Policy. We do not use SP-API data for advertising and we do not share it with third parties other than the sub-processors needed to deliver the service.

10. Liability

Our aggregate liability under or in connection with the engagement is limited to the fees paid by the Customer in the 12 months immediately preceding the event giving rise to the claim. We are not liable for indirect, consequential, incidental, or special losses, including loss of profits, loss of revenue, loss of goodwill, or loss of anticipated savings.

Nothing in these Terms limits or excludes liability that cannot lawfully be limited or excluded under English law, including liability for death or personal injury caused by negligence and for fraud.

11. Confidentiality

Each party will keep the other party's confidential information secure and will use it only to perform its obligations under the engagement. This obligation is mutual and continues for three years after the engagement ends.

12. Intellectual Property

The Customer retains all intellectual property rights in its products, listings, brands, content, and trademarks. MuggleShip retains all intellectual property rights in its software, dashboards, processes, documentation, and operational know-how. Nothing in these Terms transfers ownership of either party's intellectual property.

13. Termination

Either party may terminate the engagement in accordance with the notice provisions of the signed quote or statement of work. After termination, the Customer has 30 days to arrange retrieval of any remaining inventory. Storage and handling charges continue to apply until inventory is collected. Goods not collected after this period may be treated as abandoned and disposed of at the Customer's cost.

14. Governing Law

These Terms and any engagement entered into under them are governed by the laws of England and Wales. The parties submit to the exclusive jurisdiction of the courts of England and Wales for the resolution of any dispute.

15. Changes

We may update these Terms from time to time. Material changes will be notified to active customers at least 30 days before they take effect. Your continued use of our services after the effective date constitutes acceptance of the updated Terms.

16. Contact

MuggleShip Ltd
London Office: 86-90 Paul Street, London, EC2A 4NE
Operations: Unit 2, Caxton Rd, Bedford MK41 0LF
Legal queries: legal@muggleship.com
Phone: +44 7931 580067